Both emotions and moods can really affect someone’s quality of performance as well as influence its work environment. These moods and emotions by an individual in the workplace have both the positive and negative effect on how one decides, performs, perceives and behaves while at work.
What really is an emotion? What is a mood? The former is an intense feeling that is directed at someone or something, characterized primarily by psycho-physiological expressions, biological reactions and mental states while the latter pertains to the feeling that is less intense than emotion and lacks a contextual stimulus.
Emotional intelligence is one factor to consider in hiring and choosing an individual to a position. Even a big factor for a leader or manager to have! I believe it should be considered especially if the job requires heavy decision making and demands a high degree of social interaction like those who interact with customers often.
In recent years, IQ (intelligence quotient) tests have been seen as limited in their measurement of emotional qualities in a person, which we all know is important in the workplace. In 1990, an additional intelligence: emotional intelligence (EQ) was proposed by Peter Salovey and John Mayer. This covers a wide range of personalities and reactions to certain situations, however the four main elements stated in the study comprise of:
People need to be able to accurately perceive emotions in themselves and others and have the ability to express their own emotions effectively.
People need to be aware of how their emotions shape their thinking, decisions, and coping mechanisms.
People need to be able to understand and analyse their emotions, which may often be complex and contradictory.
People need to be able to regulate their emotions so that they can dampen negative emotions and make effective use of positive emotions.
Controlled mood is important as well. Some researchers say that people who are in good mood are more creative than people in the opposite. More ideas come out and they are even able to rationalize situations quickly and these people has the alert mind to think of ways to resolve certain issue. But at times, these people in good mood are also the ones to decide hastily based on the current emotion felt. At the same point, good mood encourages good emotion to an individual which dictates good performance throughout the day.
Ever heard of the term Emotional Labor? It is the process of managing feelings and expressions to fulfill the emotional requirement of a job. Workers are expected to regulate emotions during interaction and this will also mean diverting your mood to the positive side. In an organization, as a professional, you would have to hide your personal feelings and remain calm and positive throughout the exchange. Oftentimes, those who are frontliners and service oriented workers faces this high demand of emotional labor especially when facing angry and unpleasant customers, and frustrated clients. How much more effort would it require when facing an angry manager? It’s a challenge to hide and control your real emotion and continue to smile and nod your head even when receiving negative criticisms.
Stress at work has a nasty way of evading personal lives and it can easily affect relationships at home. The reverse is also true. People arent’s always able to leave their personal problems at office doors. Emotions acquired at home can be carried to work and moods at work are brought by others home. Sad thing is, when someone brings her home to work, it doesn’t only change relationships, It can hurt the quality of performance and the performance of others.
Both emotions and moods are something one cannot always control but is a big factor of why we think and act like this/that at the moment. When you’re working, you have to battle to stay focused on the tasks at hand. We are professionals and we need to act like one, to do what needs to be done, and set a thin line between emotions felt personally and professional self.